1. Information We Collect
- Registration data: Name, email, phone number, username
- Financial data: Transaction history, M-Pesa references (we never store your M-Pesa PIN)
- Technical data: IP address, browser type, login timestamps
- Trading data: Trade history and bot activity
2. How We Use Your Data
- To process deposits and withdrawals via M-Pesa
- To verify your identity (KYC compliance)
- To send account notifications and support communications
- To detect and prevent fraud
3. M-Pesa & Safaricom
When you make a deposit, your phone number and transaction amount are shared with Safaricom via the Daraja API to process the payment. We receive a confirmation reference but never your M-Pesa PIN.
4. Data Sharing
We do not sell your personal data. We may share data with:
- Safaricom (for payment processing)
- Legal authorities if required by law
5. Data Security
All data is encrypted in transit (HTTPS/SSL). Passwords are hashed using bcrypt. Sessions are secured with strict cookie policies. We regularly review our security practices.
6. Your Rights
- Request a copy of your personal data
- Request deletion of your account and data
- Update your profile information at any time
Contact us at support@neuraltrade.ke
7. Cookies
We use a single session cookie (NT_SESSION) for authentication. No third-party advertising cookies are used.
Last updated: May 2026